9bed Privacy Policy — Your Data, Our Responsibility

1. Introduction

9bed ("we", "us", "our") operates the online gaming platform accessible at 9bed.onl. This Privacy Policy describes how we collect, process, store, and protect personal information relating to individuals who visit, register with, or use our platform ("you", "your", "the User"). We are committed to handling your personal data with the highest standards of care, transparency, and security. This policy is written in plain English to ensure that every player, whether based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or Cox's Bazar, can clearly understand how their information is managed.

By using the 9bed platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with this policy, please discontinue use of the platform.

2. Information We Collect

We collect personal information from you through several channels, including direct registration, your use of the platform, and automated technical processes. The categories of information we collect include:

• Identity information: your full name, date of birth, nationality, and government-issued ID number (required for KYC verification).
• Contact information: mobile phone number, email address, and residential district within Bangladesh.
• Financial information: bKash, Nagad, Rocket, or Upay account identifiers used for deposits and withdrawals. We do not store full mobile banking PIN codes or passwords.
• Technical information: your IP address, browser type, device model, operating system, session timestamps, and pages visited within 9bed.
• Behavioural information: game preferences, bet history, session duration, deposit and withdrawal patterns, and bonus usage — collected to improve platform personalisation and to fulfil our responsible gaming obligations.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for identity verification. Where identity documents are uploaded for KYC purposes, they are processed securely and are not retained beyond the legally required period.

3. How We Use Your Information

9bed uses the personal information we collect for the following purposes, each of which serves a defined and legitimate function:

• Account management: to create, verify, and maintain your 9bed player account, including processing your registration, verifying your identity under KYC requirements, and managing your account settings.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other local payment methods, and to maintain accurate financial records for each account.
• Platform improvement and personalisation: to analyse how you interact with 9bed in order to improve game recommendations, interface design, promotional relevance, and overall user experience.
• Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, account takeover, underage access, and other security threats. Behavioural and technical data play an important role in this function.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money laundering regulations, age verification requirements, and any other legal obligations applicable to online gaming operators.

4. Legal Basis for Processing Your Data

9bed processes your personal data only where a valid legal basis exists. The legal bases we rely upon are:

• Contractual necessity: processing required to fulfil the agreement between you and 9bed, including account registration, payment processing, and service delivery.
• Legal obligation: processing required to comply with applicable anti-money laundering laws, KYC regulations, age verification mandates, and other regulatory requirements.
• Legitimate interests: processing carried out for fraud detection, platform security, abuse prevention, and service improvement, where these interests are not overridden by your individual rights.
• Consent: where you have provided explicit consent for a specific processing activity, such as receiving promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Information

9bed does not sell your personal data to third parties. We may, however, share your information with the following categories of recipients where strictly necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive only the transaction data necessary to process your deposits and withdrawals. They operate under their own privacy frameworks and are independently regulated.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other studios may receive anonymised session data to facilitate gameplay. They do not receive your identity or financial information.
• Fraud prevention and identity verification partners: third-party KYC and fraud detection services that help us verify your identity and prevent financial crime. These services operate under strict data processing agreements with 9bed.
• Law enforcement authorities: where we are required by law to disclose information relating to suspected financial crime, underage gambling, identity fraud, or other unlawful activity.

Any third party receiving your data from 9bed is required to handle it in accordance with applicable data protection standards and is contractually prohibited from using it for any purpose beyond what 9bed has authorised. 9bed remains responsible for ensuring these standards are upheld.

6. Cookies and Tracking Technologies

9bed uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit a website. We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly, including session management, login authentication, and security token verification. These cookies cannot be disabled without impairing platform functionality.
• Analytics cookies: used to collect anonymised data on how players interact with 9bed, including page visit duration, navigation paths, and feature usage. This data informs platform improvements and does not identify you personally.
• Fraud detection cookies: used to identify and block suspicious activity patterns, including automated bot access, multiple simultaneous sessions, and unusual geographic patterns inconsistent with Bangladesh-based usage.

Most browsers allow you to control or block cookies through their settings. Please note that disabling essential cookies may prevent you from accessing core features of the 9bed platform, including logging into your account or processing transactions. Analytics and fraud detection cookies may be limited through browser settings without affecting core functionality.

7. Data Retention

9bed retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: account data is retained for the duration of your account and for a minimum period of five years following account closure to satisfy anti-money laundering record-keeping obligations; transaction records are retained for a minimum of five years from the date of the transaction; KYC documents are retained for the period required by applicable verification regulations.

When data is no longer required, we delete or anonymise it using secure data disposal methods. Data that has been anonymised (such that you cannot be identified from it) may be retained indefinitely for statistical and platform development purposes.

8. Data Security

9bed employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account data, access controls that restrict internal employee access to personal data on a strict need-to-know basis, regular security audits of our platform infrastructure, and monitoring systems that detect and respond to unusual access patterns in real time.

In the event of a data breach that poses a risk to your rights and freedoms, 9bed will take immediate steps to contain the breach and will notify affected users as promptly as reasonably practicable. We will also notify relevant authorities where required by applicable law.

9. Your Privacy Rights

As a user of 9bed, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details:

• Right of access: you may request a copy of the personal data 9bed holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct or supplement it.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to restrict processing: in certain circumstances, you may request that we limit the way we use your data while a dispute or correction request is being resolved.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

9bed will respond to all valid rights requests within 30 days. In cases of complexity or high volume, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.

10. Children's Privacy and Age Restriction

9bed is strictly an adult platform. Our services are not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we discover that we have collected data from a person who is under 21, we will delete that data immediately and close the associated account.

Parents and guardians who believe that a minor may have registered on 9bed or provided personal information to us without their knowledge are encouraged to contact us immediately at [email protected]. We will investigate and take prompt action to address the situation.

11. Changes to This Privacy Policy

9bed reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice to registered users. The most current version of this policy will always be available at 9bed.onl/privacy-policy.

Your continued use of the 9bed platform after any revision to this Privacy Policy constitutes your acceptance of the updated terms. We encourage all users to review this page periodically to remain informed about how we protect their data.

12. Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9bed handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected]