9bed Terms & Conditions — Please Read Carefully

1. Acceptance of Terms

By registering for an account on 9bed, accessing any part of the 9bed website at 9bed.onl, or using any of the services provided by 9bed, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms form a legally binding agreement between you (the User) and 9bed (the Operator). If you do not agree with any provision of these Terms, you must immediately cease using the platform.

These Terms and Conditions may be updated from time to time. The most recent version will always be published at 9bed.onl/terms-conditions. Your continued use of the platform after any update constitutes your acceptance of the revised Terms. Users are encouraged to review this page periodically to stay informed of any changes.

2. Eligibility and Age Verification

To register for and use the 9bed platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times during your use of the service:

• You must be at least 21 years of age. Proof of age may be requested at any time during KYC verification.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity) registering on your own behalf.
• You must not be a resident of any jurisdiction in which accessing or using online gambling services is prohibited by applicable local law.
• You must not have previously had an account suspended or terminated by 9bed for breach of these Terms.
• You must be acting on your own behalf, using your own funds, and not acting as an agent for or on behalf of any third party.

9bed reserves the right to request identity documents at any stage of the account lifecycle, including during registration, before processing a withdrawal, or following unusual account activity. Failure to provide satisfactory documentation within the required timeframe may result in account suspension.

3. Account Registration and Security

Each player may register only one account on 9bed. The creation of multiple accounts by the same individual, whether under the same name, mobile number, device, IP address, or payment method, is strictly prohibited. Where duplicate accounts are detected, 9bed reserves the right to close all associated accounts and forfeit any balances or pending withdrawals therein without prior notice.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party under any circumstances. 9bed will not be held liable for any losses arising from unauthorised access to your account where such access results from your failure to keep your credentials secure.

9bed reserves the right to suspend or close any account where fraudulent, suspicious, or abusive activity is suspected, pending investigation. In the event of account closure due to a breach of these Terms, any funds held in the account may be forfeited at the discretion of 9bed.

4. Deposits, Withdrawals, and Payments

9bed processes all financial transactions in Bangladeshi Taka (BDT). The following payment methods are accepted for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and selected local bank transfers. All payment accounts used must be registered in your own name. Third-party payment accounts are not permitted.

• Minimum deposit and withdrawal amounts are displayed within your account dashboard and are subject to change with reasonable notice.
• Withdrawals will only be processed to the same payment method used for the most recent deposit, as an anti-money-laundering control.
• 9bed reserves the right to conduct KYC (Know Your Customer) checks before processing any withdrawal. Documentation requested may include a national ID, passport, or mobile banking statement.
• 9bed is not responsible for delays caused by third-party payment processors, mobile banking network downtime, or banking holidays observed in Bangladesh.

Deposits made in error or through technical failure should be reported to 9bed support immediately via live chat. 9bed will investigate and, where possible, reverse erroneous transactions. However, 9bed cannot guarantee the recovery of funds lost due to player error, incorrect account numbers, or expired payment sessions.

5. Bonuses and Promotional Offers

From time to time, 9bed offers bonuses and promotions including but not limited to: welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL season, and IPL. All bonuses are subject to the following general conditions, in addition to any specific terms communicated at the time the bonus is offered:

• Bonuses must be wagered (rolled over) the specified number of times before any resulting winnings may be withdrawn. The wagering requirement will be stated clearly when the bonus is issued.
• Bonuses are non-transferable and may not be exchanged for cash unless the applicable wagering requirement has been fully met.
• 9bed reserves the right to withdraw any bonus offer at any time without prior notice, and to reclaim bonus funds where it is determined that a player has abused the bonus system.
• Only one bonus may be active per account at any time unless explicitly stated otherwise in a specific promotion's terms.

Players who open an account solely to exploit bonus offers without genuine gaming intent may have their accounts closed and bonus winnings forfeited. 9bed monitors for bonus abuse patterns and takes appropriate action where such patterns are identified.

6. Prohibited Conduct

The following actions are strictly prohibited on the 9bed platform. Any user found to have engaged in prohibited conduct may have their account suspended or permanently closed, any balances forfeited, and may be reported to relevant authorities where applicable:

• Using automated bots, scripts, or software to exploit games, manipulate odds, or gain an unfair advantage over other players or the platform.
• Colluding with other players to defraud 9bed or manipulate the outcomes of betting markets or live casino games.
• Exploiting technical errors, software bugs, or glitches in any game or system feature to gain financial advantage. Any winnings derived from exploiting errors must be returned.
• Using another person's identity, payment method, or account for any purpose including depositing, withdrawing, or playing games.
• Engaging in money laundering, terrorist financing, or any other illegal financial activity through the 9bed platform.

9bed cooperates fully with law enforcement authorities in all investigations relating to financial crime, identity fraud, and underage gambling. We maintain detailed transaction logs and are obligated to report suspicious activity as required by applicable regulations.

7. Intellectual Property

All content published on the 9bed website — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the exclusive property of 9bed or its content and technology providers, and is protected by applicable intellectual property laws. Unauthorised reproduction, distribution, or commercial exploitation of any part of this content is strictly prohibited.

The 9bed name, logo, and all associated brand marks are trademarks of 9bed. You may not use these marks in any manner without the prior written consent of 9bed. Game titles, graphics, and content provided by third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt remain the intellectual property of their respective owners.

8. Limitation of Liability

To the fullest extent permitted by applicable law, 9bed, its directors, employees, agents, affiliates, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform. This includes but is not limited to: loss of funds due to technical failure, server downtime, interrupted internet connections, or force majeure events such as natural disasters, civil unrest, or government-mandated service disruptions.

9bed makes no warranty, express or implied, that the platform will be available at all times, error-free, or free from viruses or other harmful components. While we invest significantly in platform stability and security, we cannot guarantee uninterrupted service given the nature of internet-based systems. Players are advised to maintain their own device security through up-to-date antivirus software and secure network connections.

9. Responsible Gaming

9bed is committed to promoting responsible gaming practices among all its users. We provide a range of tools to help players maintain control over their gaming activity, including daily deposit limits, weekly deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are accessible from within your account settings and can be activated at any time by contacting our support team.

9bed strictly enforces its 21+ age policy and uses verification procedures to prevent underage access to gambling services. If a player is found to be under the age of 21, their account will be closed immediately, all deposits will be returned where traceable, and any winnings accumulated during the period of underage play will be forfeited. 9bed encourages parents and guardians to make use of parental control software to prevent minors from accessing gambling websites.

10. Amendments to These Terms

9bed reserves the right to amend, update, or replace any part of these Terms and Conditions at any time and without prior notice. Amendments become effective immediately upon publication at 9bed.onl/terms-conditions. It is the player's responsibility to check this page regularly for updates. Continued use of the platform following any amendment constitutes acceptance of the revised Terms.

Where an amendment materially and adversely affects a player's existing rights, 9bed will endeavour to provide reasonable advance notice by publishing a prominent notice on the website. However, 9bed is not obligated to provide individual notifications to each registered account holder.

11. Governing Law and Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws applicable to online gaming operators. Any dispute between a player and 9bed that cannot be resolved through good-faith negotiation shall be referred to binding arbitration. Players agree to waive any right to participate in class action lawsuits or class-wide arbitration against 9bed.

If you have a complaint or dispute, we encourage you to first contact our customer support team via live chat. The majority of issues are resolved promptly at this level. If you remain unsatisfied after engaging with our support team, you may escalate your complaint in writing to [email protected]. 9bed aims to acknowledge all written complaints within 5 business days and to provide a full response within 14 business days.