Responsible Gaming — Play Within Your Limits

Our Commitment to Responsible Gaming

9bed believes that online gaming is a form of entertainment that millions of players in Bangladesh enjoy responsibly every day. We are fully committed to ensuring that our platform remains a positive, safe experience — not a source of financial stress or personal harm. Our responsible gaming framework is built on transparency, player empowerment, and early intervention.

Every feature we build and every policy we implement is evaluated against a core question: does this protect our players? We invest significantly in the tools, training, and systems necessary to help players stay in control. If you ever feel that your gaming is becoming problematic, 9bed will always be here to support you — without judgement.

21+ Age Restriction — Strictly Enforced

9bed is an adults-only platform. No person under the age of 21 is permitted to register, deposit, play, or withdraw on this platform under any circumstances. We enforce this policy through a multi-layer verification system that includes mobile number verification, government-issued ID checks, and behavioural monitoring during the account lifecycle.

If we detect that an account is being used by a person under 21, we will take the following immediate actions:

• Immediately suspend and permanently close the account without prior notice.
• Return all traceable deposits made during the underage period to the originating payment method.
• Permanently forfeit any winnings or bonus credits accumulated while the account was active.
• Report the incident to our compliance team for further review and record-keeping.

Deposit Limits — Stay in Control of Your Spending

One of the most effective tools for responsible gaming is managing how much you deposit. 9bed allows every registered player to set personal deposit limits that prevent overspending before it starts. Limits can be set across three timeframes:

• Daily deposit limit: the maximum total amount you can deposit within any 24-hour rolling period.
• Weekly deposit limit: the maximum total amount you can deposit across any 7-day rolling period.
• Monthly deposit limit: the maximum total amount you can deposit within any calendar month.

Deposit limits are applied instantly when you reduce them. If you request an increase to an existing limit, a mandatory 7-day cooling period applies before the increase takes effect — this delay is intentional and protects you from impulsive decisions made in the heat of the moment. To set or adjust your limits, visit your account settings or contact our support team at [email protected].

Time-Out and Self-Exclusion Options

Sometimes a player needs a break — and 9bed makes it straightforward to take one. We offer two tiers of account suspension depending on how much time and distance you need from the platform:

• Time-out (short break): available in durations of 24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks. During a time-out, your account is suspended and you cannot log in, deposit, or play. Your account settings, balances, and history are preserved and fully restored at the end of the time-out period.
• Self-exclusion (long-term break): available for a minimum period of 6 months, 1 year, 2 years, or indefinitely. Self-exclusion is a serious commitment — once activated, it cannot be reversed before the minimum period expires. During self-exclusion, you will be removed from all promotional communications and your account will be locked.
• Permanent self-exclusion: if you wish to close your 9bed account permanently with no possibility of reinstatement, this option is also available. Contact our support team to request permanent closure.

To activate a time-out or self-exclusion immediately, go to your account settings or contact our support team via live chat or email at [email protected]. Requests are processed and applied within minutes of verification.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs that suggest it may be time to take a break or seek support:

• Spending more time or money on gaming than you originally planned, and struggling to stop at the time you intended.
• Chasing losses — continuing to play in an attempt to recover money you have already lost.
• Feeling anxious, irritable, or restless when you try to reduce or stop your gambling activity.
• Using gambling as a way to escape stress, anxiety, boredom, or other personal difficulties.
• Borrowing money, selling possessions, or neglecting bills and essential expenses in order to fund gambling.
• Lying to family members, friends, or colleagues about the extent of your gambling activity or financial losses.

If any of the above signs apply to you, please reach out to our support team without delay. There is no shame in recognising that you need help — and acting on that recognition is the responsible and courageous thing to do.

Tips for Playing Responsibly

Responsible gaming starts with the right mindset before you even open the app. Here are practical habits that every 9bed player is encouraged to follow:

• Set a fixed budget before each session and commit to stopping when that budget is spent — regardless of whether you are winning or losing.
• Treat gaming as entertainment, not as a source of income. Never rely on winnings to pay bills, repay debts, or cover daily living expenses.
• Take regular breaks — step away from the screen at least every 30 minutes, especially during extended sessions. Use the session reminder tool in your account settings.
• Never gamble when you are feeling emotional, stressed, tired, or under the influence of alcohol or substances. These states impair judgement and lead to poor decisions.
• Keep gaming in perspective. Make sure that gambling does not crowd out time spent with family, friends, work, physical activity, or other hobbies that contribute to your overall wellbeing.

Protecting Minors from Gambling

9bed takes its responsibility to protect children and young people from exposure to gambling content very seriously. We require all account holders to be 21 years of age or older, and we apply robust identity verification procedures at the point of registration and at random intervals throughout the account lifecycle.

If you share a device with younger family members or children, we strongly recommend enabling parental control software on your device to prevent access to online gaming and betting sites. Parental control tools are available for both Android and iOS devices. Always log out of your 9bed account when you are finished using a shared device, and never share your password with anyone.